Two officers who dragged passenger off United flight fired

Officers who ‘mishandled’ removal of doctor from United flight fired official says

Chicago's inspector general on Tuesday confirmed earlier reports that the officers involved had suggested that it was Dao's fault that he struck his face on an armrest before he was dragged off the plane.

Video of the incident, which shows the 69-year-old being dragged off the flight by security officers as passengers looked on horrified, went viral and made worldwide headlines. It was also revealed that a supervisor was sacked after the deliberate removal of facts from an employee report. The other suspended officers filed a grievance, then withdrew it and resigned.

It's been six months since the incident but Chicago aviation officials made a decision to fire the two security officers after an internal investigation. The office found that three aviation officers and one security sergeant "mishandled" the situation, and found employees had made misleading statements to purposely remove "material facts" from reports.

Three security officers boarded United Express Flight 3411 on April 9, after Dao refused to leave the plane when the airline told him he and his wife would have to give up their seats for United crew members who needed to get on the fully-booked flight. There is "significant confusion" about the role that unarmed aviation security officers play in the layers of security that protect O'Hare and Midway Airports.

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The Aviation Department said a review of its policies and procedures was ongoing and would be completed by the first quarter of 2018, The Chicago Tribune reported. The city also had the word "police" removed from security officer uniforms and vehicles. The incident was a public relations disaster for the airline, which apologized for what happened.

Dao has already settled with United for an undisclosed amount. Dao lost two teeth and broke his nose as a result, and attorneys said he was left deeply traumatized by the episode.

But viral video of the incident fast became an worldwide symbol of passenger discontent with the flying experience and a civic embarrassment that damaged Chicago's reputation as an global tourist destination.

"Do not state something that is clearly contrary to video viewed by the world", Thomas Demetrio, Dao's lawyer, said in a statement.

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